SECRETS OF THE MASTER
We are masters at what we do, because we are passionate about chocolate and serious about our values. We carry our values of protecting the environment, contributing to humanity, prizing quality and innovation to every stage of production and management.
In the basis of our mastership, there is our quality standard, wide production range and utmost effort to meet the needs of our customers. Suggestions and demands coming from you are much valued as an integral element of our success as masters at chocolate.
Total Quality Management in Every Field
We try to provide customer satisfaction by personnel participation, continuous improvement, good study of market data, creative ideas and product integrity. We believe the necessity of continuous development is to apply criteria such as,
- Sufficiency in meeting customer expectations and standards
- On time delivery with the demanded quantity,
- Permanency and reliability,
- Logistics and technical presentation,
- Effectiveness and flexibility of product development processes
- Sensitivity to consumer problems and needs and evaluation of suggestions,
in every stage of production and management.
The most important element and mirror of our sense of quality which involves all these factors is naturally you, the precious Elit consumers. Taking into consideration your suggestions and giving our utmost effort to meet the demands coming from you is the base of our customer oriented marketing understanding.