CUSTOMER SATISFACTION FORM

PRODUCT QUALITY       

Very Good    Good    Average    Low    Very Low   
Quality of products                            
Standardization of product quality                            
Product range competence                            
Attraction of packaging                            
Product quality compared with competitors                            
COMMERCIAL ISSUES        Very Good    Good    Average    Low    Very Low   
Keeping customers informed about company and innovations                            
Production of orders on time                            
Delivery time                            
Safety of deliveries                            
Supplying of shipping documents                            
Competition power of our prices against competitors                            
Suitability of our payment terms                            
WORKING PRINCIPLES        Very Good    Good    Average    Low    Very Low   
Proficiency of customer relations                            
Responds to customer inquiries                            
Approach to complaints                            
Problem solving ability and its fastness                            
Improvement of problem solving acts                            
Supplying of technical information                            
CONSUMER THOUGHTS        Very Good    Good    Average    Low    Very Low   
Availibility of products at sales points                            
Taste of products                            
Recommendation facility of products                            
Having costumer complaints properly                            
Prices of products                            
Attraction of packaging                            
 
Please write your additional thoughts ,suggestions and complaints about our goods and services.
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                                                            Elit Chocolate IT Department 2008